Return and Replacement Policy

We’re Here If You Change Your Mind

At Zootify, we want you to love what you buy. But if something doesn’t work out, our easy return and exchange policy is here to help.

🔁 What Is Your Return Policy?

We offer a 14-day hassle-free return policy for most products. You can return your order—partially or completely—within 14 days of delivery if it doesn’t meet your expectations.

Note:

·         Returns will not be accepted if the product is used, damaged, missing tags, or returned after 14 days of receipt.

·         Items must be returned in original packaging and condition.

🚫 Items Not Eligible for Return

Certain product categories are not eligible for return. However, you may request a replacement within 7 days of delivery in case of a manufacturing defect or transit damage:

·         Screen Guards

·         Charging Cables & Adapters

·         Wireless Chargers & Battery Packs

·         Freebies/Complimentary Items

📝 How to Request a Return

Step 1: Log in to your Zootify account on our website
Step 2: Go to “Completed Orders” and select the concerned order
Step 3: Choose the product(s) you’d like to return and click “Return”
Step 4: You’ll receive a confirmation email, and we’ll schedule a pickup
Step 5: Once the returned products are received and it passes our quality check, your refund will be processed within 2–7 business days to the original payment method. You may also choose the refund amount as refund vouchers, to be availed during the next purchase.

Note: Coupons used during purchase won’t affect the refund amount.

📦 Return Guidelines

·         Before requesting a return, please ensure that the product is eligible for return.

·         Returns must be initiated within 14 days of delivery.

·         Products must be returned in original condition and packaging. Refund/replacement will only be processed after quality verification. If the products are not in appropriate condition, the company reserves the right to withhold the refunds/replacement. 

·         If an incorrect item is returned during pickup, we shall not be held liable for any refund, replacement or re-shipment.

🔄 Replacement Policy

Although every product and shipment goes through a strict quality check, if you still receive a  that got damaged during shipment, you can request a replacement.

🔧 How to Request a Replacement

Step 1: Go to the Support section on your account and submit the replacement request form
Step 2: You’ll receive a ticket number and confirmation email
Step 3: You may be requested to share images/videos of the damaged product along with order details
Step 4: We’ll arrange pickup within 4–5 business days after verifying your request
Step 5: If the returned products are in the appropriate condition, we shall process the replacement.

If the replacement is unavailable, you can choose:

·         A refund to your original payment method

·         Store credit (refund voucher)

·         Another product from the same category

📬 Need Help?

Still facing issues? Raise a ticket on our website or email us at support@zootify.com. Our support team will get in touch within 24–48 hours.