Cancellation Policy

Changed Your Mind? We’re Here to Help—Before We Ship.

❌ How Does Zootify’s Cancellation Policy Work?

🛒 Before Shipment

If your order hasn’t been shipped yet, you can request a cancellation by:

·         Emailing us at: support@zootify.com

·         Or calling us at: +91 XXXXX XXXXX (Mon–Sat, 10 AM to 6 PM)

Once your request is received and verified, your order will be cancelled, and a refund will be processed within 48–72 business hours.

📦 After Shipment

Unfortunately, we cannot cancel orders that have already been shipped. In such cases, you can refer to our Returns Policy for further options.

💸 Are There Any Cancellation Charges?

·         No charges apply if your order is cancelled before shipment.

·         If you cancel after your order is packed but before dispatch, applicable shipping charges will be deducted from your refund.

📋 Are All Products Eligible for Cancellation?

Cancellation eligibility may vary by product. Please check the Shipping & Returns tab on the respective product page for specific cancellation terms.

Still unsure? Reach out to our team at support@zootify.com or call us on +91 XXXXX XXXXX between 10 AM and 6 PM, Monday to Saturday.

💰 How Will I Receive My Refund?

·         In case of cancellation before shipment, the refund is processed within 3-4 business days after receiving the cancellation request.

·         For prepaid orders (credit/debit cards, net banking), refunds are issued to the original payment method within 48–72 hours of cancellation confirmation.

·         It may take 4–5 additional business days for the amount to reflect in your account, depending on your bank.